A

VILLA CREST NURSING AND RETIREMENT CENTER

1276 HANOVER STREET, MANCHESTER, NH 03104
Score: 91 / 100

Among nursing homes in New Hampshire, Villa Crest Nursing And Retirement Center stands out with an A grade and a score of 91 out of 100. It ranks in the 96th percentile statewide, reflecting consistently high performance across CMS quality metrics.

Staffing at Villa Crest Nursing And Retirement Center is near the national average, with 4.00 total nursing hours per resident per day (national average: 3.8 hours).

Recent inspections identified 9 deficiencies at Villa Crest Nursing And Retirement Center. While none were classified as the most serious level, families should review the detailed inspection history below.

Score Breakdown

Overall CMS Rating 40 / 40 pts
5 ★ CMS rating
Health Inspections 20 / 25 pts
4 ★ inspection rating
Staffing 16 / 20 pts
4 ★ staffing rating
Quality Measures 15 / 15 pts
5 ★ quality measures

🏥 Staffing Details

Staff Type Hours/Resident/Day National Avg Comparison
Total Nursing 4.00 3.8 Average
Registered Nurses (RN) 0.45 0.7 Below Average
Licensed Practical Nurses (LPN) 1.05 0.7 Above Average
Certified Nursing Assistants (CNA) 2.50 2.4 Average
Weekend Total Nursing 3.66 3.8 Average
Weekend RN Hours 0.36 0.7 Below Average

🔍 Inspection & Deficiency History

9
Total Deficiencies
Jul 30, 2025
Most Recent Inspection
🟠 9 Moderate
View recent deficiencies (5 shown)
  • Tag 0812 Severity E
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    Jul 30, 2025 · Nutrition and Dietary Deficiencies
  • Tag 0605 Severity D
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
    Jul 30, 2025 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0880 Severity E
    Provide and implement an infection prevention and control program.
    Jun 19, 2024 · Infection Control Deficiencies
  • Tag 0658 Severity D
    Ensure services provided by the nursing facility meet professional standards of quality.
    Jun 19, 2024 · Resident Assessment and Care Planning Deficiencies
  • Tag 0758 Severity D
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psy
    Jun 19, 2024 · Pharmacy Service Deficiencies

📊 Resident Outcome Measures

Based on CMS quality measure data. Lower percentages are better for most metrics.

Measure This Facility Nat'l Avg
Residents with pressure ulcers 1.4% 4.5% Better
Falls with major injury 3.5% 3.0% Worse
On antipsychotic medication 11.9% 14.5% Better
Urinary tract infections 2.0% 2.5% Better
ADL decline (daily activities) 20.1% 14.0% Worse
Excessive weight loss 8.0% 7.5% Average
New/worsened incontinence 21.1% 45.0% Better

How This Grade Was Calculated

This facility's grade of A is based on a score of 91 out of 100, calculated from official CMS Nursing Home Compare data:

  • Overall CMS Rating: 5★ → 40 pts (max 40)
  • Health Inspection Rating: 4★ → 20 pts (max 25)
  • Staffing Rating: 4★ → 16 pts (max 20)
  • Quality Measures Rating: 5★ → 15 pts (max 15)

Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40

Facility Details

Ownership
For profit - Limited Liability company
Certified Beds
126
Provider Type
Medicare and Medicaid
Resident Council
Yes
Family Council
No
Sprinkler System
Yes
Last Inspection
Jul 30, 2025
Deficiencies (Cycle 1)
2