B

Complete Care at Hales Corners

9449 W. Forest Home Ave., Hales Corners, WI 53130
Score: 71 / 100

With a score of 71/100 and a B grade, Complete Care At Hales Corners is a well-regarded option in Hales Corners, Wisconsin. The facility performs above average in most CMS categories, placing it in the 63th percentile statewide.

Staffing levels at Complete Care At Hales Corners exceed national averages, with 4.24 total nursing hours per resident per day — compared to the national average of 3.8 hours. RN coverage of 1.09 hours per resident per day also exceeds the national average of 0.7 hours.

Recent inspections identified 15 deficiencies at Complete Care At Hales Corners. While none were classified as the most serious level, families should review the detailed inspection history below.

Score Breakdown

Overall CMS Rating 32 / 40 pts
4 ★ CMS rating
Health Inspections 20 / 25 pts
4 ★ inspection rating
Staffing 16 / 20 pts
4 ★ staffing rating
Quality Measures 9 / 15 pts
3 ★ quality measures

🏥 Staffing Details

Staff Type Hours/Resident/Day National Avg Comparison
Total Nursing 4.24 3.8 Above Average
Registered Nurses (RN) 1.09 0.7 Above Average
Licensed Practical Nurses (LPN) 0.70 0.7 Average
Certified Nursing Assistants (CNA) 2.45 2.4 Average
Weekend Total Nursing 3.75 3.8 Average
Weekend RN Hours 0.84 0.7 Above Average

🔍 Inspection & Deficiency History

15
Total Deficiencies
Dec 4, 2025
Most Recent Inspection
⚪ 1 Minor 🟠 14 Moderate
View recent deficiencies (5 shown)
  • Tag 0573 Severity D
    Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    Dec 4, 2025 · Resident Rights Deficiencies
  • Tag 0684 Severity D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    Dec 4, 2025 · Quality of Life and Care Deficiencies
  • Tag 0925 Severity D
    Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
    Dec 4, 2025 · Environmental Deficiencies
  • Tag 0628 Severity D
    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
    Jun 17, 2025 · Resident Rights Deficiencies
  • Tag 0684 Severity D
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    Jun 17, 2025 · Quality of Life and Care Deficiencies

📊 Resident Outcome Measures

Based on CMS quality measure data. Lower percentages are better for most metrics.

Measure This Facility Nat'l Avg
Residents with pressure ulcers 7.7% 4.5% Worse
Falls with major injury 3.5% 3.0% Worse
On antipsychotic medication 0.0% 14.5% Better
Urinary tract infections 2.3% 2.5% Average
ADL decline (daily activities) 14.5% 14.0% Average
Excessive weight loss 7.9% 7.5% Average
New/worsened incontinence 25.8% 45.0% Better

⚠️ Penalties & Fines

1 penalty recorded by CMS

Total fines: $17,934

How This Grade Was Calculated

This facility's grade of B is based on a score of 71 out of 100, calculated from official CMS Nursing Home Compare data:

  • Overall CMS Rating: 4★ → 32 pts (max 40)
  • Health Inspection Rating: 4★ → 20 pts (max 25)
  • Staffing Rating: 4★ → 16 pts (max 20)
  • Quality Measures Rating: 3★ → 9 pts (max 15)
  • Penalty deductions: -5 pts
  • Fine deductions: -1 pts

Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40

Facility Details

Ownership
For profit - Corporation
Certified Beds
62
Provider Type
Medicare and Medicaid
Resident Council
Yes
Family Council
No
Sprinkler System
Yes
Last Inspection
Jun 17, 2025
Deficiencies (Cycle 1)
9