C

HEART OF THE OZARKS HEALTHCARE CENTER

2004 CRESTVIEW STREET, AVA, MO 65608
Score: 66 / 100

Heart Of The Ozarks Healthcare Center is an average performer in CMS ratings, earning a C grade with a score of 66/100. Located in Ava, Missouri, the facility meets baseline standards across most quality metrics.

Staffing levels are a potential concern at Heart Of The Ozarks Healthcare Center, with 3.24 total nursing hours per resident per day — below the national average of 3.8 hours. Lower staffing can impact care quality and staff responsiveness.

Recent inspections identified 23 deficiencies at Heart Of The Ozarks Healthcare Center. While none were classified as the most serious level, families should review the detailed inspection history below.

Score Breakdown

Overall CMS Rating 32 / 40 pts
4 ★ CMS rating
Health Inspections 20 / 25 pts
4 ★ inspection rating
Staffing 8 / 20 pts
2 ★ staffing rating
Quality Measures 6 / 15 pts
2 ★ quality measures

🏥 Staffing Details

Staff Type Hours/Resident/Day National Avg Comparison
Total Nursing 3.24 3.8 Below Average
Registered Nurses (RN) 0.57 0.7 Below Average
Licensed Practical Nurses (LPN) 0.29 0.7 Below Average
Certified Nursing Assistants (CNA) 2.38 2.4 Average
Weekend Total Nursing 2.82 3.8 Below Average
Weekend RN Hours 0.39 0.7 Below Average

🔍 Inspection & Deficiency History

23
Total Deficiencies
Mar 24, 2025
Most Recent Inspection
🟠 23 Moderate
View recent deficiencies (5 shown)
  • Tag 0728 Severity E
    Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled
    Mar 24, 2025 · Nursing and Physician Services Deficiencies
  • Tag 0812 Severity F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    Aug 21, 2024 · Nutrition and Dietary Deficiencies
  • Tag 0554 Severity D
    Allow residents to self-administer drugs if determined clinically appropriate.
    Aug 21, 2024 · Resident Rights Deficiencies
  • Tag 0678 Severity D
    Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advanc
    Aug 21, 2024 · Quality of Life and Care Deficiencies
  • Tag 0689 Severity D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    Aug 21, 2024 · Quality of Life and Care Deficiencies

📊 Resident Outcome Measures

Based on CMS quality measure data. Lower percentages are better for most metrics.

Measure This Facility Nat'l Avg
Residents with pressure ulcers 7.7% 4.5% Worse
Falls with major injury 3.0% 3.0% Average
On antipsychotic medication 20.1% 14.5% Worse
Urinary tract infections 2.4% 2.5% Average
ADL decline (daily activities) 24.2% 14.0% Worse
Excessive weight loss 2.9% 7.5% Better
New/worsened incontinence 20.4% 45.0% Better

How This Grade Was Calculated

This facility's grade of C is based on a score of 66 out of 100, calculated from official CMS Nursing Home Compare data:

  • Overall CMS Rating: 4★ → 32 pts (max 40)
  • Health Inspection Rating: 4★ → 20 pts (max 25)
  • Staffing Rating: 2★ → 8 pts (max 20)
  • Quality Measures Rating: 2★ → 6 pts (max 15)

Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40

Facility Details

Ownership
For profit - Limited Liability company
Certified Beds
120
Provider Type
Medicare and Medicaid
Resident Council
Yes
Family Council
No
Sprinkler System
Yes
Last Inspection
Aug 21, 2024
Deficiencies (Cycle 1)
7