Complete Care At Hagerstown has received an F grade based on CMS data, with a score of 22/100 — placing it among the lowest-rated nursing facilities in Maryland. Families considering this Hagerstown facility should carefully review its inspection history and quality metrics.
Complete Care At Hagerstown provides above-average staffing with 4.22 total nurse hours per resident per day. Higher staffing levels are generally associated with better care outcomes and more attentive staff.
Recent CMS inspections identified 78 deficiencies at Complete Care At Hagerstown, including 1 classified as serious — among the most concerning citation levels. The most notable finding involved: ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents..
Score Breakdown
🏥 Staffing Details
| Staff Type | Hours/Resident/Day | National Avg | Comparison |
|---|---|---|---|
| Total Nursing | 4.22 | 3.8 | Above Average |
| Registered Nurses (RN) | 0.95 | 0.7 | Above Average |
| Licensed Practical Nurses (LPN) | 1.37 | 0.7 | Above Average |
| Certified Nursing Assistants (CNA) | 1.90 | 2.4 | Below Average |
| Weekend Total Nursing | 3.80 | 3.8 | Average |
| Weekend RN Hours | 0.72 | 0.7 | Average |
🔍 Inspection & Deficiency History
View recent deficiencies (5 shown)
- Tag 0689 Severity JEnsure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Jan 28, 2026 · Quality of Life and Care Deficiencies
- Tag 0730 Severity FObserve each nurse aide's job performance and give regular training.Jan 28, 2026 · Nursing and Physician Services Deficiencies
- Tag 0840 Severity FEmploy or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional toJan 28, 2026 · Administration Deficiencies
- Tag 0940 Severity FDevelop, implement, and/or maintain an effective training program for all new and existing staff members.Jan 28, 2026 · Administration Deficiencies
- Tag 0947 Severity FEnsure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.Jan 28, 2026 · Nursing and Physician Services Deficiencies
📊 Resident Outcome Measures
Based on CMS quality measure data. Lower percentages are better for most metrics.
| Measure | This Facility | Nat'l Avg | |
|---|---|---|---|
| Residents with pressure ulcers | 11.3% | 4.5% | Worse |
| Falls with major injury | 2.5% | 3.0% | Better |
| On antipsychotic medication | 3.5% | 14.5% | Better |
| Urinary tract infections | 4.2% | 2.5% | Worse |
| ADL decline (daily activities) | 16.8% | 14.0% | Worse |
| Excessive weight loss | 5.2% | 7.5% | Better |
| New/worsened incontinence | 31.8% | 45.0% | Better |
⚠️ Penalties & Fines
2 penalties recorded by CMS
Total fines: $50,935
How This Grade Was Calculated
This facility's grade of F is based on a score of 22 out of 100, calculated from official CMS Nursing Home Compare data:
- Overall CMS Rating: 1★ → 8 pts (max 40)
- Health Inspection Rating: 1★ → 5 pts (max 25)
- Staffing Rating: 3★ → 12 pts (max 20)
- Quality Measures Rating: 4★ → 12 pts (max 15)
- Penalty deductions: -10 pts
- Fine deductions: -5 pts
Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40
Facility Details
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