Complete Care At Heritage Llc has received an F grade based on CMS data, with a score of 24/100 — placing it among the lowest-rated nursing facilities in Maryland. Families considering this Dundalk facility should carefully review its inspection history and quality metrics.
With 3.39 total nurse hours per resident per day, Complete Care At Heritage Llc falls below the national average of 3.8 hours. Families may want to ask about staffing levels during any facility visit.
Recent CMS inspections identified 70 deficiencies at Complete Care At Heritage Llc, including 2 classified as serious — among the most concerning citation levels. The most notable finding involved: honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for d.
Score Breakdown
🏥 Staffing Details
| Staff Type | Hours/Resident/Day | National Avg | Comparison |
|---|---|---|---|
| Total Nursing | 3.39 | 3.8 | Below Average |
| Registered Nurses (RN) | 0.82 | 0.7 | Above Average |
| Licensed Practical Nurses (LPN) | 0.65 | 0.7 | Average |
| Certified Nursing Assistants (CNA) | 1.91 | 2.4 | Below Average |
| Weekend Total Nursing | 2.86 | 3.8 | Below Average |
| Weekend RN Hours | 0.50 | 0.7 | Below Average |
🔍 Inspection & Deficiency History
View recent deficiencies (5 shown)
- Tag 0584 Severity EHonor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for dSep 15, 2025 · Resident Rights Deficiencies
- Tag 0695 Severity EProvide safe and appropriate respiratory care for a resident when needed.Sep 15, 2025 · Quality of Life and Care Deficiencies
- Tag 0726 Severity EEnsure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.Sep 15, 2025 · Nursing and Physician Services Deficiencies
- Tag 0880 Severity EProvide and implement an infection prevention and control program.Sep 15, 2025 · Infection Control Deficiencies
- Tag 0925 Severity EMake sure there is a pest control program to prevent/deal with mice, insects, or other pests.Sep 15, 2025 · Environmental Deficiencies
📊 Resident Outcome Measures
Based on CMS quality measure data. Lower percentages are better for most metrics.
| Measure | This Facility | Nat'l Avg | |
|---|---|---|---|
| Residents with pressure ulcers | 4.7% | 4.5% | Average |
| Falls with major injury | 1.2% | 3.0% | Better |
| On antipsychotic medication | 12.6% | 14.5% | Better |
| Urinary tract infections | 1.3% | 2.5% | Better |
| ADL decline (daily activities) | 19.8% | 14.0% | Worse |
| Excessive weight loss | 8.3% | 7.5% | Worse |
| New/worsened incontinence | 24.1% | 45.0% | Better |
⚠️ Penalties & Fines
2 penalties recorded by CMS
Total fines: $129,919
How This Grade Was Calculated
This facility's grade of F is based on a score of 24 out of 100, calculated from official CMS Nursing Home Compare data:
- Overall CMS Rating: 2★ → 16 pts (max 40)
- Health Inspection Rating: 1★ → 5 pts (max 25)
- Staffing Rating: 2★ → 8 pts (max 20)
- Quality Measures Rating: 5★ → 15 pts (max 15)
- Penalty deductions: -10 pts
- Fine deductions: -10 pts
Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40
Facility Details
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