Citizens Care Center is one of the top-rated nursing facilities in Havre De Grace, Maryland, earning an A grade based on CMS data. With a score of 86/100, it ranks in the top 16% of facilities statewide — a strong indicator of quality care.
Citizens Care Center provides above-average staffing with 4.19 total nurse hours per resident per day. Higher staffing levels are generally associated with better care outcomes and more attentive staff.
Recent inspections identified 43 deficiencies at Citizens Care Center. While none were classified as the most serious level, families should review the detailed inspection history below.
Score Breakdown
🏥 Staffing Details
| Staff Type | Hours/Resident/Day | National Avg | Comparison |
|---|---|---|---|
| Total Nursing | 4.19 | 3.8 | Above Average |
| Registered Nurses (RN) | 0.68 | 0.7 | Average |
| Licensed Practical Nurses (LPN) | 1.14 | 0.7 | Above Average |
| Certified Nursing Assistants (CNA) | 2.36 | 2.4 | Average |
| Weekend Total Nursing | 3.77 | 3.8 | Average |
| Weekend RN Hours | 0.63 | 0.7 | Average |
🔍 Inspection & Deficiency History
View recent deficiencies (5 shown)
- Tag 0697 Severity DProvide safe, appropriate pain management for a resident who requires such services.Jan 28, 2026 · Quality of Life and Care Deficiencies
- Tag 0578 Severity DHonor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, andNov 6, 2025 · Resident Rights Deficiencies
- Tag 0580 Severity DImmediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Nov 6, 2025 · Resident Rights Deficiencies
- Tag 0842 Severity DSafeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standarNov 6, 2025 · Resident Assessment and Care Planning Deficiencies
- Tag 0684 Severity EProvide appropriate treatment and care according to orders, resident’s preferences and goals.May 6, 2024 · Quality of Life and Care Deficiencies
📊 Resident Outcome Measures
Based on CMS quality measure data. Lower percentages are better for most metrics.
| Measure | This Facility | Nat'l Avg | |
|---|---|---|---|
| Residents with pressure ulcers | 6.0% | 4.5% | Worse |
| Falls with major injury | 1.2% | 3.0% | Better |
| On antipsychotic medication | 20.7% | 14.5% | Worse |
| Urinary tract infections | 8.7% | 2.5% | Worse |
| ADL decline (daily activities) | 24.8% | 14.0% | Worse |
| Excessive weight loss | 5.3% | 7.5% | Better |
| New/worsened incontinence | 27.6% | 45.0% | Better |
How This Grade Was Calculated
This facility's grade of A is based on a score of 86 out of 100, calculated from official CMS Nursing Home Compare data:
- Overall CMS Rating: 5★ → 40 pts (max 40)
- Health Inspection Rating: 4★ → 20 pts (max 25)
- Staffing Rating: 5★ → 20 pts (max 20)
- Quality Measures Rating: 2★ → 6 pts (max 15)
Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40
Facility Details
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