D

HIGHLAND CARE CENTER OF REDLANDS

700 EAST HIGHLAND AVENUE, REDLANDS, CA 92374
Score: 47 / 100

Highland Care Center Of Redlands faces challenges in its CMS ratings, earning a D grade with a score of 47/100. The facility ranks in the 34th percentile among California nursing homes, suggesting significant room for improvement.

Staffing at Highland Care Center Of Redlands is near the national average, with 4.06 total nursing hours per resident per day (national average: 3.8 hours).

Recent CMS inspections identified 40 deficiencies at Highland Care Center Of Redlands, including 1 classified as serious — among the most concerning citation levels. The most notable finding involved: develop and implement policies and procedures to prevent abuse, neglect, and theft..

Score Breakdown

Overall CMS Rating 24 / 40 pts
3 ★ CMS rating
Health Inspections 15 / 25 pts
3 ★ inspection rating
Staffing 8 / 20 pts
2 ★ staffing rating
Quality Measures 6 / 15 pts
2 ★ quality measures

🏥 Staffing Details

Staff Type Hours/Resident/Day National Avg Comparison
Total Nursing 4.06 3.8 Average
Registered Nurses (RN) 0.33 0.7 Below Average
Licensed Practical Nurses (LPN) 1.24 0.7 Above Average
Certified Nursing Assistants (CNA) 2.48 2.4 Average
Weekend Total Nursing 3.67 3.8 Average
Weekend RN Hours 0.23 0.7 Below Average

🔍 Inspection & Deficiency History

40
Total Deficiencies
Sep 25, 2025
Most Recent Inspection
⚪ 3 Minor 🟠 36 Moderate 🔴 1 Serious
View recent deficiencies (5 shown)
  • Tag 0607 Severity D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    Sep 25, 2025 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0686 Severity D
    Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    Sep 24, 2025 · Quality of Life and Care Deficiencies
  • Tag 0689 Severity D
    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    Mar 26, 2025 · Quality of Life and Care Deficiencies
  • Tag 0812 Severity F
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    Feb 20, 2025 · Nutrition and Dietary Deficiencies
  • Tag 0550 Severity E
    Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    Feb 20, 2025 · Resident Rights Deficiencies

📊 Resident Outcome Measures

Based on CMS quality measure data. Lower percentages are better for most metrics.

Measure This Facility Nat'l Avg
Residents with pressure ulcers 8.5% 4.5% Worse
Falls with major injury 3.2% 3.0% Average
On antipsychotic medication 13.5% 14.5% Average
Urinary tract infections 2.4% 2.5% Average
ADL decline (daily activities) 3.6% 14.0% Better
Excessive weight loss 2.0% 7.5% Better
New/worsened incontinence 7.5% 45.0% Better

⚠️ Penalties & Fines

1 penalty recorded by CMS

Total fines: $12,931

How This Grade Was Calculated

This facility's grade of D is based on a score of 47 out of 100, calculated from official CMS Nursing Home Compare data:

  • Overall CMS Rating: 3★ → 24 pts (max 40)
  • Health Inspection Rating: 3★ → 15 pts (max 25)
  • Staffing Rating: 2★ → 8 pts (max 20)
  • Quality Measures Rating: 2★ → 6 pts (max 15)
  • Penalty deductions: -5 pts
  • Fine deductions: -1 pts

Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40

Facility Details

Ownership
For profit - Limited Liability company
Certified Beds
80
Provider Type
Medicare and Medicaid
Resident Council
Yes
Family Council
No
Sprinkler System
Yes
Last Inspection
Feb 20, 2025
Deficiencies (Cycle 1)
14