F

DESERT HAVEN CARE CENTER

2645 EAST THOMAS ROAD, PHOENIX, AZ 85016
Score: 36 / 100

Desert Haven Care Center has received an F grade based on CMS data, with a score of 36/100 — placing it among the lowest-rated nursing facilities in Arizona. Families considering this Phoenix facility should carefully review its inspection history and quality metrics.

Desert Haven Care Center provides above-average staffing with 4.29 total nurse hours per resident per day. Higher staffing levels are generally associated with better care outcomes and more attentive staff.

Recent inspections identified 31 deficiencies at Desert Haven Care Center. While none were classified as the most serious level, families should review the detailed inspection history below.

Score Breakdown

Overall CMS Rating 8 / 40 pts
1 ★ CMS rating
Health Inspections 5 / 25 pts
1 ★ inspection rating
Staffing 16 / 20 pts
4 ★ staffing rating
Quality Measures 12 / 15 pts
4 ★ quality measures

🏥 Staffing Details

Staff Type Hours/Resident/Day National Avg Comparison
Total Nursing 4.29 3.8 Above Average
Registered Nurses (RN) 0.34 0.7 Below Average
Licensed Practical Nurses (LPN) 1.07 0.7 Above Average
Certified Nursing Assistants (CNA) 2.88 2.4 Above Average
Weekend Total Nursing 3.34 3.8 Below Average
Weekend RN Hours 0.34 0.7 Below Average

🔍 Inspection & Deficiency History

31
Total Deficiencies
Jan 25, 2026
Most Recent Inspection
⚪ 1 Minor 🟠 30 Moderate
View recent deficiencies (5 shown)
  • Tag 0600 Severity D
    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    Jan 25, 2026 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0607 Severity D
    Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    Jan 25, 2026 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0609 Severity D
    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    Jan 25, 2026 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0610 Severity D
    Respond appropriately to all alleged violations.
    Jan 25, 2026 · Freedom from Abuse, Neglect, and Exploitation Deficiencies
  • Tag 0684 Severity G
    Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    Dec 16, 2025 · Quality of Life and Care Deficiencies

📊 Resident Outcome Measures

Based on CMS quality measure data. Lower percentages are better for most metrics.

Measure This Facility Nat'l Avg
Residents with pressure ulcers 5.3% 4.5% Worse
Falls with major injury 0.6% 3.0% Better
On antipsychotic medication 38.4% 14.5% Worse
Urinary tract infections 0.6% 2.5% Better
ADL decline (daily activities) 18.9% 14.0% Worse
Excessive weight loss 1.4% 7.5% Better
New/worsened incontinence 22.7% 45.0% Better

⚠️ Penalties & Fines

1 penalty recorded by CMS

Total fines: $8,018

How This Grade Was Calculated

This facility's grade of F is based on a score of 36 out of 100, calculated from official CMS Nursing Home Compare data:

  • Overall CMS Rating: 1★ → 8 pts (max 40)
  • Health Inspection Rating: 1★ → 5 pts (max 25)
  • Staffing Rating: 4★ → 16 pts (max 20)
  • Quality Measures Rating: 4★ → 12 pts (max 15)
  • Penalty deductions: -5 pts
  • Fine deductions: -0 pts

Grades: A=85+, B=70–84, C=55–69, D=40–54, F=below 40

Facility Details

Ownership
For profit - Limited Liability company
Certified Beds
115
Provider Type
Medicare and Medicaid
Resident Council
Yes
Family Council
No
Sprinkler System
Yes
Last Inspection
Apr 16, 2024
Deficiencies (Cycle 1)
11